At Shanmuga Jewellers, we ensure safe, timely, and reliable delivery of your jewellery purchases. This Shipping Policy explains our delivery processes, charges, timelines, tracking, and conditions to provide you complete transparency and peace of mind.
We deliver across India, covering major cities and towns. Certain remote areas may have longer delivery times. Delivery outside India is subject to separate arrangements and charges.
Orders are processed within 1-3 business days after confirmation of payment. Custom-made jewellery may require additional processing time, depending on design complexity.
Standard deliveries typically take 5-10 business days, while expedited shipping may take 2-5 business days. Delivery timelines may vary during festive seasons or due to unforeseen delays.
Shipping charges are calculated based on delivery location and order value. Some promotions or high-value purchases may qualify for free shipping as specified on our website.
All jewellery is securely packed in protective boxes with tamper-evident seals. Fragile and high-value items receive extra care to ensure safe delivery.
Once your order is shipped, you will receive a tracking ID via email or SMS. You can monitor the shipment progress online until delivery is completed.
All deliveries require a signature or confirmation from the recipient. Please ensure someone is available at the delivery address during the expected timeframe.
Customers are responsible for providing accurate shipping addresses. Incorrect or incomplete addresses may result in delays or failed deliveries.
In the rare event of lost or damaged shipments, please notify us immediately. We will initiate investigation and provide a replacement or refund as per our policy.
Certain locations may have restrictions due to logistics, security, or customs regulations. Delivery to these areas may require additional approvals or delays.
International shipments are subject to customs clearance, duties, and local regulations. Delivery times and charges vary based on destination country.
We partner with trusted courier services to ensure safe and timely delivery. Choice of courier may vary depending on location and order type.
Delays may occur due to weather, strikes, holidays, or other unforeseen circumstances. We notify customers promptly of any significant delay.
Requests to change the delivery address after order placement will be accommodated if the shipment has not yet been dispatched. Contact customer support immediately.
For security, delivery of high-value items may require signature and photo ID verification at the recipient’s end.
All jewellery is securely packed. Packaging charges may apply for special gift boxes or premium packaging options requested by the customer.
Our support team is available for any shipping inquiries, tracking assistance, or concerns. Contact us via email or phone for prompt resolution.
Email: support@shanmugajeweller.com
Phone: +91 98940 62329
Address: Shanmuga Jewellers, Annur, Tamil Nadu, India
