At Shanmuga Jewellers, your satisfaction is our priority. This Return & Refund Policy explains conditions, procedures, timelines, and eligibility criteria for returning products and receiving refunds.
Products can be returned if they are unused, in original condition, and within 7 days of delivery. Custom-made or personalized jewellery may not be eligible unless defective or damaged.
To initiate a return, contact our support team via email or phone with order details and reason for return. Approval will be communicated within 24-48 hours.
Returned items must be in original packaging with all tags, certificates, and accessories. Any damage or alteration may result in rejection of the return.
If jewellery is defective or damaged, we offer replacement or full refund. Proof of defect, such as photos, may be requested for verification.
Approved refunds are processed within 7-10 business days after we receive and inspect the returned item. Refunds are credited via original payment method.
Exchanges are permitted for in-stock items of equal value. Contact our team to request exchange, and new product delivery will be arranged after receiving the original item.
Custom designs, personalized jewellery, and items sold under clearance or special discounts are non-returnable unless damaged or defective.
Customers are responsible for return shipping charges unless the item is defective or shipped incorrectly. Use recommended courier services to ensure safe return delivery.
Refund amounts may be reduced if original packaging, certificates, or accessories are missing, or if item shows signs of use or damage.
Orders can be canceled before shipping. Once dispatched, cancellation is not allowed, and standard return procedures apply.
For defective or incorrect items, replacement is arranged after receiving the original item. Delivery timelines follow standard shipping procedures.
Returned items are inspected to ensure they meet the return conditions. Items failing inspection will be sent back to the customer with explanation.
Customers must ensure safe packaging during return and provide accurate order details. Shanmuga Jewellers is not liable for damages during return shipping by courier.
Partial refunds may be issued if only part of the order is returned, or if the product condition does not meet full refund criteria.
Exchanges for jewellery size or design changes are allowed for in-stock items. Custom orders are not eligible for exchange except in case of defects.
Returns are processed within 5-7 business days after receiving the item. Customers will be notified once the refund or replacement is initiated.
Refunds are issued using the original payment method. Bank transfers, credit cards, or online wallets are credited as per original transaction mode.
Email: support@shanmugajeweller.com
Phone: +91 98940 62329
Address: Shanmuga Jewellers, Annur, Tamil Nadu, India
